1. Overview
These terms and conditions apply to all orders placed on the website www.rhynopro.com by customers located in the United Kingdom.
By placing an order on our website, you agree to all of these terms and conditions.

2. Company Information
RhynoPro

Email: contact@rhynopro.com
Host: Shopify Inc., 151 O'Connor Street, Ottawa, ON K2P 2L8, Canada

3. Products
All products are described and presented with the utmost care.
However, slight differences in colour or appearance may exist depending on the screen.
RhynoPro cannot be held responsible for minor differences between the photos and the products received.

4. Prices
Prices are quoted in British pounds (£) and include all applicable taxes (VAT).
RhynoPro reserves the right to change prices at any time, but products will always be charged at the rate in effect at the time of order.

5. Orders
Any order placed on www.rhynopro.com means that you accept these terms and conditions.
Once the order has been confirmed, you will receive a confirmation email summarising your purchase.

7. Delivery
Orders are processed within 1-2 working days.
Deliveries within the United Kingdom typically take 3-7 working days, depending on your location.
RhynoPro is not responsible for delays caused by the carrier or customs.
A tracking number is provided upon dispatch.

6. Payment
Payment is due at the time of order.
Accepted payment methods:
Credit card (Visa, Mastercard, American Express)
PayPal
Apple Pay / Google Pay
Shopify Payments
All transactions are secure and encrypted.

8. Right of withdrawal and returns
In accordance with UK consumer law, you have 14 days after receipt to withdraw and request a refund.
Items must be unworn, unwashed and in their original packaging.
To request a return:
📩 Write to us at contact@rhynopro.com with your order number.
Refunds will be issued within 7 to 10 working days after receipt and verification of the product.
Return shipping costs are the responsibility of the customer, except in cases of error on the part of RhynoPro or defective products.

9. Defective or damaged products
If you receive a defective or damaged product, please contact us within 7 days of delivery.
We will offer you an exchange or a full refund at no additional cost.

10. Legal warranty
All RhynoPro products are covered by UK consumer rights (Consumer Rights Act 2015), ensuring that items are as described, fit for purpose and of satisfactory quality.

11. Limitation of liability
RhynoPro shall not be liable for any indirect or consequential losses arising from the use or non-use of the products sold.
Our liability is limited to the total amount of the order concerned.

12. Personal data and privacy
Your personal data is collected and processed in accordance with the UK GDPR (General Data Protection Regulation, UK version).
It is used solely for:
order processing and delivery,
customer communication,
and improving the user experience.
You can request access to, correction or deletion of your data at any time by writing to contact@rhynopro.com.
For more information, see the Privacy Policy page.

13. Cookies
Our website uses cookies to improve your experience and analyse traffic.
You can accept or decline cookies when you first visit the website.

14. Applicable law
These terms and conditions are governed by UK law.
In the event of a dispute, an amicable solution will be sought before any legal action is taken.

At RhynoPro, protecting your data is a priority.
We only collect information that is necessary to process your orders and improve your experience on www.rhynopro.com.

1. Data collected
We collect:
Your personal information (name, address, email, telephone number).
Your order and delivery information.
Your payment details (managed securely by Shopify or PayPal).
Browsing data via cookies (if you accept them).

2. Use of data
Your data is used solely for the following purposes:
To process and deliver your orders.
Inform you about RhynoPro tracking and offers.
Improve our services and your customer experience.
We never sell or share your data without your consent.

3. Security and storage
Your information is stored on servers secured by Shopify.
It is kept for as long as necessary to process your orders or in accordance with legal obligations.

4. Your rights
In accordance with the GDPR and the UK GDPR, you may at any time:
View, modify or delete your data.
Opt out of marketing communications.
📩 Contact: privacy@rhynopro.com

5. Cookies
The site uses cookies to improve your experience and measure performance.
You can accept or decline them via the banner displayed on your first visit.

At RhynoPro, your satisfaction is our priority. If you are not satisfied with an item, you have 14 days from the date of receipt of your order to request a return or exchange.

1. Return conditions
To be eligible:
The item must be new, unworn, unwashed and in its original packaging.
The labels must be intact.
Personalised or hygiene items (e.g. underwear) are non-refundable.

2. Procedure
Send us an email at contact@rhynopro.com with your order number.
We will provide you with the return address and instructions to follow.
Once the product has been received and verified, the refund will be made within 7 to 10 working days to your original payment method.

3. Return costs
Return shipping costs are the responsibility of the customer, unless:
The item is defective.
A shipping error was made by RhynoPro.
In these cases, the costs will be covered by us.

4. Exchanges
Would you like a different size or model?
Contact us at contact@rhynopro.com, and we will do what we can depending on stock availability.

5. Damaged or incorrect orders
If your item is damaged or incorrect, please send a photo to contact@rhynopro.com within 7 days of receipt.
We will promptly arrange a replacement or a full refund.